* Product lost in transit
* Product damaged in transit
Terms and Conditions:
* Claim must be filed within 72 hours of delivery
* Includes one replacement / repair per item.
* Please send a clear image of the defected product to our Customer Support Team and we will gladly replace the item.
Shipping & Returns
Shipping & Returns
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
Valor Gifts is a Print on Demand company who specializes in custom hand-made products. Once we receive an order, items take between 5-8 business days to process. We typically ship all orders within 8-10 business days. Once your order is shipped, you will immediately receive a tracking number to the email provided in the order form. Please allow 10-12 business days to receive a tracking number. If after 12 business days, you have not received a tracking number, please contact our team at firstname.lastname@example.org.
Valor Gifts offers Free Shipping on all orders over $75.
WHICH CARRIER DO YOU USE?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE?
**It depends on the product and stock availability.**
We ship orders from our USA facility and from our overseas facilities.
- USA - Within 7-20 business days
- Canada - Within 7-20 business days
- Western Europe - Within 10-30 business days
- Australia/NZ - Within 10-30 business days
- Rest of the World - Within 10-30 business days
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
I DIDN'T RECEIVE MY ORDER.
Please email us at email@example.com with your order number from the confirmation order email/SMS message you received. We will help track down your order. We are not responsible for any packages returned to us as refused, unclaimed, undelivered, or because of an incorrect or insufficient address. Some packages may take longer than the expected time frame as we are not able to control USPS carrier's delivery schedule once the item has shipped.
Please refer to the FAQ section for any additional questions or feel free to contact our team at firstname.lastname@example.org.
Thank you valued customer!
Valor Gifts Team